How your Salla store benefits from Rasil

A customer added products and left? Rasil reminds them on WhatsApp automatically.

• You set the timing: the first reminder minutes, hours or days after the cart was left.
• Several reminders with different text — we suggest the first after a few hours and the second after 24 hours.
• Attach the cart's products with images and prices, plus a button that opens checkout.
• It stops once the customer completes the order, and a reminded cart enters a cooldown so nobody is pestered.
• You can send a manual reminder for any cart from the Abandoned carts page.

An extra nudge for the hesitant buyer, without creating coupons yourself.

• Rasil creates the coupon in your Salla store and sends it with the reminder.
• Discount tiers by cart value: a bigger discount for a bigger cart if you wish.
• Fully optional — you can write a fixed coupon from your store's coupons instead.

Send your offer to the right segment instead of everyone.

• Audiences from abandoned carts, customers or orders.
• Filter customers by city, country or number of orders, and orders by status, payment method or value.
• Variables in the message such as customer name, cart total and checkout link.
• A daily sending limit to spread a campaign over several days.
• Ready seasonal templates: Ramadan, Eid al-Fitr, Eid al-Adha, National Day, Founding Day and White Friday.

Spin the wheel, scratch card and surprise box — add some fun to your messages.

• Put the game link in any message; each customer gets a personal link that can be played once.
• The prize is a coupon the customer uses in your store.

A message for every stage of the order, in your own words.

• New order, awaiting payment (with the payment link), under review, processing, completed, shipped, out for delivery, delivered, cancelled and restored.
• Custom statuses you added in Salla appear automatically, each with its own message.
• Attach an image or your store's location on the map.
• Ready variables: order number, total, products, payment method, order link and more.

A message sent the moment the shipment is created, with the tracking link and carrier name.

• It is driven by the shipment event itself, so the tracking link is more accurate.
• Choose between it and the “Shipped” status message so the customer isn't messaged twice.

Cut returned orders by confirming before you ship.

• The customer taps “Confirm” or “Don't confirm” in the chat.
• The order status updates in Salla automatically.
• Available on numbers connected by QR code (WhatsApp Web).

The most repeated question in any store, answered instantly.

• Understands the order-status question in Arabic and English.
• Looks the order up in your store and replies with its status, total, products and tracking link.
• Checks that the asking number owns the order before showing any details.

Some products need special instructions? Tie a message to the product by SKU.

• An extra message alongside the status message, or a replacement for it.
• Works with order statuses and with abandoned-cart reminders.
• Useful for usage instructions, warranty, or special delivery times.

A floating chat button for your store's visitors that opens WhatsApp directly.

• Route the visitor to the right number (sales, support…).
• Outside working hours: change the greeting or hide the button.
• Stats on clicks and the orders coming from the button.

Your store's first impression arrives on WhatsApp.

• Sent only when a customer registers on your store for the first time.
• Introduce your store's number for pre-purchase questions.
• An automatic welcome coupon to encourage the first order (optional).

Grow your store's reviews with a message that lands at the right time.

• Scheduled after the order status you choose (such as delivered) and the number of days you set.
• In-chat rating: the customer taps the stars in WhatsApp and the review is saved to your Salla store directly — or send the review link if you prefer.
• A reminder for those who haven't reviewed.
• After the review: a different thank-you per star rating, with a reward coupon if you wish.

A small gesture that brings the customer back.

• Sent at the hour you choose, on the birthday or a few days before.
• An automatic birthday coupon with the greeting.

You and your staff know what's happening in the store as it happens.

• A new-order alert to staff numbers with the customer, products and delivery address.
• A low-stock alert when a product is about to run out.